Questions, answered
Everything you need to know before you start. Can't find it? We're one message away.
Pricing & billing
It sets up your business on Trantore: your account, first branch, starter categories and receipt template, plus onboarding support. You pay it once at checkout.
The published range reflects setup effort, from a simple single-shop launch to larger catalogues. Checkout shows the exact amount for your plan before you pay — no surprises.
Your first month is free. After that you renew monthly from Billing in your dashboard, paying with card or mobile money through Paystack.
You get reminders before and after the due date, then a 7-day grace period. If the subscription is still unpaid after 7 days the account is frozen until you resubscribe. Nothing is deleted.
Yes — you can upgrade at any time and only pay the difference in the one-time fee. Once upgraded, there is no downgrade.
Visa and Mastercard cards and mobile money, processed securely by Paystack. Prices are shown in GHS.
Getting started
Immediately. Your business is created the moment payment is confirmed — sign in, add or import your products and open your first till.
Yes. Import products, customers, stock levels and past sales from CSV files, with a dry run that checks every row before anything is saved.
Yes. Our team is available 24/7 by phone, WhatsApp and email to help you configure branches, staff and receipts.
Devices & data
Any modern browser for the dashboard, plus the Trantore mobile app for tills on Android or iOS. A barcode scanner and receipt printer are optional extras.
You do. Each business is fully isolated from every other, staff only see the branches they work in, and you can export your data at any time.
Connections are encrypted, passwords and PINs are hashed, accounts lock after repeated failed sign-ins and every important action is written to an audit log.