Setup fee
- If your business could not be created after you paid (for example, a payment confirmation problem), we refund the setup fee in full.
- If you cancel within 7 days of checkout and have recorded no sales, we refund the setup fee in full.
- After that, the setup fee is non-refundable because onboarding work has been delivered.
Monthly subscription
- Your first month is free, so there is nothing to refund for it.
- Monthly renewals are not refunded for partial months. You keep access until the end of the paid period.
- If you were charged twice for the same period, we refund the duplicate in full.
Upgrades
Upgrade payments are non-refundable, and plans cannot be downgraded (see our Terms).
How to request a refund
Email trantoreerp@gmail.com or call 050 737 9051 with your payment reference. Approved refunds are returned to the original card or mobile money wallet through Paystack, usually within 5–10 business days.